Originally Posted by
channa
You mean they don't log who opens each record?
If that's true, that's ridiculous.
I thought any time a reservation is opened/handled it gets tagged - time/date/employee number. I have always been of the belief it doesn't matter what one does for a living, we all combine our energies to make the world go round, just as long as they do it with excellence. Hanging up on you is awful customer service. If someone is unhappy with what they are doing, go find another job that will.