Originally Posted by
DutchSE
Last minute aircraft downguage on ac874 today and the acstaff seemed completely unaware. Complete chaos at gate and seemingly random downguage from business to economy. I am a SE and had a confirmed upgrade on latitude ticket for more than a month. They told me I was downgraded but thanks to lovely Sofie managed to get this moved back to J. The front line staff on the other hand couldn't care less that I was being downgraded ahead of a couple who were both only 25k prestige.
How the heck would you be downgraded over P25K as an SE with a Latitude fare? Were the P25K revenue/reward J cabin? In that case it seems fair.