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Old Apr 11, 2013, 4:47 pm
  #216  
yvr76
 
Join Date: Sep 2010
Location: YVR
Programs: AC*SE MM, Marriott Lifetime Titanium
Posts: 4,604
Originally Posted by DutchSE
Last minute aircraft downguage on ac874 today and the acstaff seemed completely unaware. Complete chaos at gate and seemingly random downguage from business to economy. I am a SE and had a confirmed upgrade on latitude ticket for more than a month. They told me I was downgraded but thanks to lovely Sofie managed to get this moved back to J. The front line staff on the other hand couldn't care less that I was being downgraded ahead of a couple who were both only 25k prestige.
How the heck would you be downgraded over P25K as an SE with a Latitude fare? Were the P25K revenue/reward J cabin? In that case it seems fair.
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