Originally Posted by
socrates
....there have been no system issues that I'm aware of that would have caused something like this
My original point was that I doubt there was a Plat Blackout especially since the OP was told "the computer continued to sell the rooms to more than 25 platinum members when there were no rooms left." (And I could still make a reservation for the date in question.)
To me that sounds like someone at the hotel "should" have applied for a Blackout, but never did and now the hotel is dealing with a bunch of Plats making reservations when they are totally booked up. And as a result they are trying to figure out a way to get out of the Plat Room Guarantee.
Of course maybe they did try to apply and they didn't meet the criteria for a Blackout.
