booked a China-Europe Round trip ticket in Economy for GF
First called in North America Center, could not pull up the availability from mu for CTU-PVG but got down the international segment, pvg-cdg(<24 hr layover)-dus, cgn-ams(12 hr layover)-ctu. The agent priced it out as 160kmiles, asked to hold and hung up.
called in to Singapore center, the agent was able to see the availability for MU but not on the desired flight time. The trip however priced out correctly as 80k although ctu-pvg segment was not included.
Called in to MU for availability on award flights from ctu-pvg on that day, got down the flight numbers that show avaibility.
called back into Singapore center, add the segment but was told the agent messed up the first and last name so had to reissue a ticket.
Eventually, the trip is CTU-PVG(18 hr layover)-CDG(20 hr layover)-DUS
CGN-AMS(12hr layover)-CTU. 80k miles + 222 sgd dollars in tax
The domestic china segment is on MU, outbound flights are on AF, inbound flights are on KL.
The entire phone-in time took me approx 2 hours.