FlyerTalk Forums - View Single Post - AA Oversells AA76, Strands 27 8th Graders at LAX
Old Apr 2, 13, 6:23 am
Join Date: Jun 2001
Location: New York, NY
Posts: 3,538
It seems like AA could have easily avoided a big mess by IDBing six people not in this group. For the reasons other folks have articulated here (and the high probability that all of this travel was probably booked as a group so it's reasonable to expect to fly as a group), splitting up a big group of kids may not have been feasible. Supposedly the GA is all powerful leading up to the departure of the flight; ideally they'd also be capable enough to recognize that IDBing part of the group effectively IDBs the whole group and make better decisions about who to IDB under the circumstances.

If nothing else, the bad PR here was totally predictable, so even if AA was "right", they were definitely not smart.
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