Originally Posted by
SuperKirby
But whatever happened to the "call the client to verify whats going on" instead of immediately closing the account and now REFUSING to speak with the client...
For all the whining that people do about financial reviews, they seem to forget that American Express is the only big guy that has a process in which you can (sort of) defend yourself, and that's the FR. Chase and Citi just shut you down without so much as a letter or call first. Give me a financial review any day.