I wish I understood why they invite you to renew Ambassador early ie two months before expiry but then not send the renewal box.
After two ignored emails I today heard from them. Not bad - only took three weeks for them to tell me they can't answer my question.
They are looking into it. But I get the impression that their position is that they only send the kit after the start of the new membership year and then tell you to wait a further 6 to 8 weeks for it. Why do they think it reasonable to request people to renew and then wait up to 4 months for the box from the date they received your cash? What is wrong with just sending it ....