FlyerTalk Forums - View Single Post - Applause Outstanding Service Excellence Employee Recognition Certs / Chits
Old Mar 21, 2013, 4:25 pm
  #13  
jetsarefast2
 
Join Date: Aug 2011
Location: USA
Posts: 232
AApplause certificates do not need to be mailed.
You can:
• Give one away in person before or after the flight to a helpful AA employee.
• Read the certificate number, which can be found on the back of each certificate, over the phone.

Personally, I love giving them away at every opportunity and request more from customer service when the supply has run dry (usually takes a month or so, and it's free).
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