I've been a member either RA or Ambassador for years.
There are several things that don't change and that I have never understood.
1. The time it takes for them to send membership renewal boxes.
Indeed
2. The number of renewal boxes that just never arrive. Some never seem to have a problem others seem to. And the excuses over the years .... the "fulfilment house issue" lasted for two years.
The last two years, the first renewal box never arrived.
I had to call the Ambassador line and ask for an express parcel service with signature to make sure to get it.
3. The amount of time it takes for ICHG and in particular the Ambassador department to answer emails - if they answer them - and when they do how little of it they seem to actually read meaning that an email exchange can take months. They seem to have a machine that simply picks up key words and slaps a few standard paragraphs in a return email and then you have to try and find new ways of re-phrasing the same question over and over again.
In the original days of posting letters in London, I am told that it was possible to send a letter and receive a reply the same day. E-mailing ICHG seems to be something out of the Stone age.
I generally receive emails answers from the Ambassador service generally 2 days after having sent the message, which is not so bad considering the number of guests (and always receive an answer).
I am less impressed by answers sent directly from hotels, which can take much more time.
Every time I need a quick answer, I make a call.