No SWA points when booking hotel on Southwest.com
I wanted to share my experience and give a warning to all. Be careful when you book hotels on southwest.com.
Southwest has a new promotion going with Carlson, where you are supposed to get double rapid rewards points for a hotel stay. I booked three stays over Jan and Feb. Up until now none has credited by account.
I called Carlson and they said that southwest.com booked through orbitz.com and they do not get point for orbitz. I called SWA rapid rewards and they said there was nothing they could do, but call customer service. I called SWA customer service. They took all the info and said I would hear back the next day. It has been almost a week and nothing.
I spent almost an hour on hold between the 3 calls and have not gotten anything. So caution - do not book hotels on southwest.com