bocastephen

Just a side data point...I checked every daily flight today between the two cities I travel most often, through a major hub - from morning to night, more than 3/4 of the flights had upgrades that totaled 80% of F capacity or more. Assuming the buy-ups are (should not be) appearing here, I see a very healthy rate of upgrades for Elite customers.

I understand certain city pairs are going to be hard - SFO>anywhere, DEN> California/SEA/ORD, EWR/California, etc. - but if everyone goes to the PDA site and does some statistical sampling on their usual routes over a few days, are you all seeing the number of upgraded passengers at 20% or less of the F capacity? Or are the complaints specific to a collection of highly traveled hubs or city pairs?