bocastephen

I'm in a F500 company, my 3rd in a row, and we've always had the discretion to select any carrier based on price and schedule with a somewhat strong-subtle push to preferred carriers - but booking around a preferred carrier was never a problem. It was always about price.

I can book around UA very easily at my day job - the problem is I go out of my way to book ON them - so the question to UA is, do you realize that major corporate accounts can easily book around you and cost you hundreds of millions in revenue for no other reason than these customers are unhappy Elites?

It almost comes down to a game of 'who is it gonna be'? - Kettles paying $15 to stand in the elite security line or a 1K who spends 10-20k a year on travel?