Old Mar 4, 13, 2:18 pm
FlyerTalk Evangelist
Join Date: Sep 2002
Location: LAX/TPE
Programs: CO Platinum 1K, United 1K, SPG LT Platinum, National Executive Elite, Platinum TSA Hater
Posts: 36,145
I believe the airline's focus is going to be purely operational - reliability (my flight was on time and my baggage arrived too) and service delivery (the staff aren't treating me like crap anymore). I am not getting the warm fuzzies that UA leadership is able to draw a straight line between HVF (including corporate customers) and the loyalty program and its benefits.

Yes we all want a reliable airline, and yes, we would prefer staff don't dump their crap on us, but if all we wanted was a reliable airline with happy staff, we'd all be flying Southwest.
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