Old Mar 4, 13, 2:17 pm
Join Date: Nov 2009
Location: 12 stops from ORD
Programs: UA, AA, DL
Posts: 977
What’s seems to be missing is the “how” - as in how is UA going to get these corp flyers back? Smisek says the operational performance is better, but so what? UA isn’t outperforming the competition, so it would seem that the HVFs who have left (and don’t have any complaints with their current preferred carrier) would have no reason to look at UA again, especially considering UA is the one that screwed up in the first place.

Last edited by XLR26; Mar 4, 13 at 2:43 pm
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