Originally Posted by
ijgordon
I would think they could call as well, if their computer didn't let them do it. But it's possible RJ's policy does not allow for advance seat assignment even for AA Platinum/OneWorld Sapphire.
But definitely try calling RJ as well.
Seat assignments don't hold good at RJ (technically not guaranteed at any airline but RJ is notorious), I requested them as EXP and till day of departure I was in assigned seats but when BP printed I had different seats, no explanation given and this is my limited sample of 8 RT's.
OP did you try at rj.com using RJ's record locator?