Originally Posted by Aggie

So last year I lost 1K / Plat status for the first time in a decade – was dropped to Gold.

My biggest surprise is the call centers. As a 1K I always spoke with Houston, Chicago, or Salt Lake for reservations or mileage plus. As a Gold all I have spoken to are offshore call centers for both and it is driving me crazy as I know more about the system then they do.

Is it just my luck or do Gold calls get routed differently – or does 1K have their own agents?