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Old Feb 26, 13, 6:18 pm
Join Date: Jun 2005
Posts: 4,643
Originally Posted by Aggie View Post
So last year I lost 1K / Plat status for the first time in a decade was dropped to Gold.

My biggest surprise is the call centers. As a 1K I always spoke with Houston, Chicago, or Salt Lake for reservations or mileage plus. As a Gold all I have spoken to are offshore call centers for both and it is driving me crazy as I know more about the system then they do.

Is it just my luck or do Gold calls get routed differently or does 1K have their own agents?
Some members have posted that ICC can be better than US ... YMMV!
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