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Old Feb 26, 13, 3:31 pm
  #2  
FLYDCA
 
Join Date: Dec 2001
Location: Washington, DC, USA
Programs: UA-1Kmm, AA-EX Plt mm-, Hilton Diamond,
Posts: 1,048
Since the merger even 1k calls get routed quite differently. Not off shore but definitely not to dedicated agents the way they did before.
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