FlyerTalk Forums - View Single Post - Ridiculous UA service at YHZ
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Old Feb 24, 2013, 3:01 am
  #12  
garykung
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Join Date: Aug 2009
Location: ZOA, SFO, HKG
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Originally Posted by akhill
I was late for the first leg, through no fault of my own. There were 2 checking-in agents, and one of them took 40 minutes to deal with a single passenger, by which time, I had been bumped, as it was overbooked due to a cancellation.
It is your responsibility to check-in before cutoff, not UA's responsibility to make sure you can check-in before cutoff.

Originally Posted by akhill
It took about 1 3/4 hours between deboarding and exiting the terminal.
That was exactly why you got $600 ETC - your time.

Originally Posted by akhill
...Quality Inn reservation (motel)...
What UA obligated was a place to stay. In some cases (such as where you are from the city of your residence), UA can in fact refuse to provide lodging.

Originally Posted by akhill
...laughed when I suggest an upgrade for the transatlantic instead of the money and hotel...
They should not laughed. It was okay to ask. I once read in FT knowing that a person was able to get GPUs instead of vouchers for VDB compensation.
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