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Old Feb 14, 13, 2:47 pm
  #93  
Finkface
 
Join Date: Dec 2012
Location: YVR, HNL
Programs: AS MVPG, UA peon, BA Bronze, Marriott Gold, HH Diamond, Fairmont Plat (RIP)
Posts: 5,446
Originally Posted by pokee View Post
I think it's worth the bonus and the companion fare, BUT it's a little scary not to have online access. That means you need to wait a whole month to figure out if you've had any unauthorized charges on the card. I like to keep close tabs on charges to my cards quite frequently. Without it, a fraudster could do A LOT of damage with this card. Probably a good card NOT to use for anything except the bonus and the companion fare...
I agree, that was my biggest issue. I check my cards every day or two. They do have an automated phone system (yeah, I know) that lists all your activity and their customer service is open 24 hours but it's still a pain. My biggest complaint is that while you can get an updated balance and charges from the online system, you can't get the balance due from your last statement. My statements never arrive before the payment is due so I always have to phone and talk to a live person to find out how much is owing on the statement (I always pay it in full but don't want to pay current charges). That is a PITA. Other than that, their customer service has always been excellent.

Last edited by Finkface; Feb 15, 13 at 10:26 am
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