Originally Posted by
erik123
What if the reason for her panic attacks is the fact that her deceased husband was on one of the 9/11 planes - or the month before got shot down in a war zone? Would you still ban her?
Yes. If I were running an airline her personal situation would certainly receive my sympathy, but unless she was willing to pay for the overnight stays, meals, and alternate transport due to missed connections each time she decided to book a flight at the risk she might panic once she got there then I don't think I'd be taking that risk. Maybe I wouldn't ban her for the first offense - but certainly if it happened twice she's outta there.