Old Feb 11, 13, 11:38 am
Join Date: Jan 2013
Location: UK
Programs: BAEC, IHG Plat Amb, Le Club Accor Plat.
Posts: 48
If it was up me I would have let the woman off the airplane as per what occurred but left her luggage on board. Her luggage could have been returned to her at a later date.

The delay in searching for her luggage afterwards clearly caused further disruption to countless passengers / staff. Or am I being too harsh?
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