Hi,
Stayed here recently 2 stays - here are my thoughts.
Stayed 3 nights on points + cash and got upgraded to the Hanover Suite. The room had two floors (living room first floor, bedroom second floor) with two bathrooms. First floor was a little chilly as hot air went upstairs to the bedroom.
Room had two empty mini fridges and some wasted space - such as a walk-in closet next to bed with no hangars / shelves.
second stay upgraded to a junior suite. Also two floors with spiral staircase.
Staff friendly, building older but clean, street entrance not inspiring (sort of like a three star hotel). Lots of long narrow corridors and small lifts.
Internet currently free for all and worked.
Breakfast was uninspiring and £4 to add hot items to diamond breakfast.
There is a very nice restaurant in the hotel called Texture - expensive but quality.
Near Marble Arch Tube.
Not a luxury property (though was very happy to be finally upgraded to a suite), currently inexpensive and ticked all my boxes for this business trip (not as nice as West End or Carnaby Street).
J