virtualaris

What is your Le Club status?
Platinum


Were you happy with the hotel/stay?
No

Which room did you book and which upgrade did you receive?
Deluxe room; upgraded two levels to Business Suite

How was the room?
Very clean and new. The beds are very comfortable. Bathroom is very spacious

What was good and what was bad?

Good:
The upgrade and helpful reservation team

Bad:
- Asked for late check-out until 3 pm but not given since the hotel full. When I checked out, I imagined that there should be long queues in Front Office because she told me that the hotel was full but to my surprise there were no one in queue except me. So, I asked to the FO staff who handled my check-out regarding occupancy rate on that day. To my surprise, the staff told me that the hotel was 55%!!! I felt like I was being fooled.

- No macaroons as welcoming gift according to their information on their website (now has been removed).

- The reception girl yelled to other staff in front of me. Very unprofessional !!!

- The Executive Lounge hasn't opened yet during my stay

- Asked for extra towel to housekeeping but never appeared. Finally I have to have lunch in a rush since I didn't get late check out.

Would you return?
No