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Thread: Smisek article on loyalty in Hemispheres Magazine
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Old Feb 1, 2013, 9:53 am
  #4  
dinoscool3
 
Join Date: Mar 2010
Location: PIT
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Originally Posted by scosprey
I'm confused. Is he just stating the mundane, obvious SOP re: training flight attendants and gate agents in customer service, or does he mean they're REtraining these personnel?



From what I heard (don't remember where) they are retraining GAs.
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