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Thread: Smisek article on loyalty in Hemispheres Magazine
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Old Feb 1, 2013, 9:51 am
  #3  
u2vox
 
Join Date: Jun 2003
Location: PDX
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Originally Posted by scosprey
I'm confused. Is he just stating the mundane, obvious SOP re: training flight attendants and gate agents in customer service, or does he mean they're REtraining these personnel?
Whatever he's saying, I don't believe him.
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