FlyerTalk Forums - View Single Post - Smisek article on loyalty in Hemispheres Magazine

Feb 1, 2013, 9:47 am

#2

scosprey

Join Date: Jan 2011

Location: Central SC

Programs: Former Co Plat, current Premier Platinum, former US CP

Posts: 196

I'm confused. Is he just stating the mundane, obvious SOP re: training flight attendants and gate agents in customer service, or does he mean they're REtraining these personnel?

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