Frontline Delta employees are top notch! I may express harsh feelings toward corporate entities (SM program, IT) but the good folks I interact with during phone calls and travel are some of the nicest and best prepared folks around.
Unfortunately, that tends to magnify my poor feelings regarding the dysfunctional website and corporate "toying" with the program. But the folks on the frontline don't have much, if any control over that side of the company.
In a weird way, the dysfunctional website has forced me to use phone reps more than ever so it's possible to find something positive from an otherwise distasteful situation. Broken, unusable website....
Anyway, glad you were taken care of and thanks to all the Delta folks who take good care of all of us!