Originally Posted by
brownbomber
My gripe is not so much not being upgraded, but...now I have been charged a total of 31 eupgrades, 14 of which are debited against my ticket, and 17 showing as cancelled on my eupgrade account(I am assuming they had to cancel 17 as both could not be showing as debited on that ticket number!)
I have emailed them but they tell me it is correct, 2 separate flights LHR-YYZ and YVR-SYD.
This is really annoying as this ploy appears to have gotten an extra 14 eupgrades, from me and 14 from the other person upgraded on YYZ-YVR route.
Should I chase this up any further and if so with whom? An email quoting the rules which would appear to support that the upgrade debits are based on ticket, not flights, has gone unanswered.
Thanks
This is not correct you should only be charged 17 credits for the entire journey if its indeed under one ticket, LHR-SYD requires only 17 credits even if you were not upgraded on the YYZ-YVR portion
My guess is that the GA in YYZ messed up something and re added you to the upgr. list and than placed a memo on your booking to deduct the credits manually for the YVR GA if you'r upgraded on that leg