Originally Posted by
cordelli
Why would you wait 27 minutes on hold instead of hanging up and calling back?
As to the wait, many Hampton Inn's including that one (according to their website) offer free local transportation. They could have been picking up another group someplace else and had to return to the hotel first.
I'm not sure what contacting the hotel would accomplish.
That 27 minutes was divided between two calls - 10 minutes and 17 minutes. I believe that anything over 3 minutes requires triage.
The wait for the shuttle was the minor issue (though the shuttle driver did say they were just waiting to be called, not out on another run). It's the unacceptable telephone performance that is the main issue.
What I'd like to accomplish is having someone else not have to deal with that idiocy. I assure you that should I ever have to be in that area again, I will stay elsewhere so it makes no difference to me other than that.