Originally Posted by tarmac

Just returned from a flight from LHR to JFK.

On the flight, the pilot made an announcement, but his voice was hard to understand because of the noise. I was in Business and went to the galley to ask a FA what the captain had said. Her response: "I don't know. I wasn't paying attention." And with that, she turned and walked away.

When we landed and it was time to disembark, our coats had not been returned to us, and not a single FA was to be seen. The business class passengers opened the closet, rummaged through the coats, and found our own.

What's going on with AA's staff? If they're so angry, and take it out on the passengers, why don't just quit and find something else to do?