LongingForORD

Just had my 2 expiring on 1/31/13 GPU's (had to look that up as they are still SWU to me), extending to 1/13/14. I did take 25 minutes, mostly on hold, but a very nice MP CS who got it approved with a manager.

CS "did not have the power" to do it without a manager, since I had already had them extended once (from 12/31/12 to 1/31/13). These were GPU earned in 2011 and originally posted in Oct 2011.

Of course, when she got it extended, they system removed 1 GPU. It took her some time but she got it put back (and also put "back" 1 RPU that expires on 1/31/13).

I generally have good luck with calling UA on Saturday or Sunday morning.

Thanks for posting, as really I hated the thought of losing 2 upgrades! As is the FT motto, call back.....