Originally Posted by
pbarnette
While I think the overall picture is indicative of the relative performance, I think the point about industrywide improvement is the key takeaway. I also wish they would stop including the bumped passengers and complaints in these sorts of things. They impact such a tiny fraction of passengers compared to the on-time performance that it weighting them equally is just stupid.
Especially agree with respect to complaints. It's quite telling that Delta outperforms WN in every category except complaints. USAir also outperforms WN in almost every category, but not complaints. My speculation would be that the legacies cater to more business pax who are more aware of government channels for complaints.