Ref: 403*****2
Date: 10 January 2013.

Mr. O***** ***Y
Email; ******@hotmail.com

Dear Mr. A *****y,

Thank you for your feedback which you recently submitted via our website and which was relating to your recent experience with Qatar Airways.

We have gone through your email and we understand the inconvenience you and Mrs. N***** ****l went through because of the departure delay of your flight from Baghdad on QR441/07 October 2012 which arrived late from inbound sector due weather conditions which resulted the misconnection of your flight to London Heathrow. You will appreciate the fact that disruptions of this nature are unforeseen and totally beyond our control.

We are very concerned though with your report about the handling of this flight disruption. We take comments such as yours seriously as they are taken into account in our continuous desire to provide the best possible service. You can rest assured that the matter has been raised with the responsible departments for their information and whatever action that may be required in light of your report.

We sincerely apologize for any inconvenience that may have been imposed on you as a result, and we hope that we will be given another opportunity of welcoming you on-board Qatar Airways in the nearest future.

Yours Sincerely,

Ahmed Radhi
Customer Care Department