Originally Posted by
nittany987
Will give them a call later today, but both the awardtravelr.com and FB show this flight as available and bookable at the 'classic' level... Will provide update.
Originally Posted by
mnredfox
When you say login do you mean AF/KL's FB website? Create an account for free, you don't need any miles to search.
Hmm, that's a bit rare. CZ usually works quite well with what EF/KVS shows. Can you verify with:
http://beta.awardtravelr.com/
or AF/KL's FB?
If so, then I'd call back. I've had it a few times when DL's systems just needed some more time to synchronize with CZ. Odd as it is, sometimes DL's IT just has no explanations. I'd call again.
So, just got off the line with the PM and manual reissue desks, and they were able to make the change that I needed. I have no idea if the individual did something beyond what the folks from the last couple of days did, but he was able to confirm the availability and get me rebooked. He did have to do a long sell to get the seats, but glad it worked out.
5th time is the charm evidently.
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Edit: Jumped the gun. When I got to the manual reissue desk, they realized the agent had me on a flight a month earlier (so I would be returning before I left...). The lady at the manual reissue desk went through the long sell process, where she said China Southern claimed no inventory for the SIN-CAN leg. So now I'm back at square one.
What's interesting is that the AF/KLM Flying Blue shows classic availability for this flight. When I pointed this out to the rep from the reissue desk, she was very adamant that they must have access to expanded inventory as a result of paying China Southern more money. This strikes me as incredibly unlikely.
While I am loyal to Delta, they sure know how to ruin the actual redemption of that loyalty.
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Edit #2: Noticed that in "My Trips," my itinerary was showing a changed flight to my desired date. I was happy, but wary, so called to confirm with PM desk. They said that it was not confirmed, and immediately sent me over to manual reissue desk. Those folks got on the phone with CZ, and said that CZ was refusing to release the seats. Furthermore, the agent with whom I spoke on an earlier failed call had cancelled my old ticket (despite clearly communicating that he would not). Now CZ was not showing availability for my original flight, but the reissue agent was able to convince CZ to open my 'old' seats back up after a 30 minute hold. So at least I have a seat, but back where I started.
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Edit #3: Called back to check availability on alternative departure spots (KUL, SGN, HAN) on my desired date. The English lady on the PM desk was able to find availability on all of these. Figuring that I might as well press my luck, I asked her to double check the Singapore flight, which she was able to find and book for me for an additional $7.80 in YQ. I inquired what she had done to succeed where 6 others had failed, and she just said that she had to use my routings and search by segment (which I thought the others were doing). That seems like something that the other agents would have done as well (ie. arguing over releasing space on the SIN-CAN leg with CZ), but oh well.
Figured I'd relay my experiences. Exhausting and exasperating, but eventually I got there. Sounds like a typical DL flight...