Old Jan 2, 13, 6:01 pm
  #55  
landeej
 
Join Date: Jan 2012
Location: NYC
Programs: Delta DM, SPG Plat 100 (LT Gold), IHG Spire, Hyatt Diamond, HH Gold, National EE, Hertz Prez Circle
Posts: 470
Originally Posted by Minneapolis View Post
That's a pretty big oversight, no?
Quite so, but I've been getting a little disillusioned by Luxury Collection properties lately (see my review on the Fairfax in DC). I let the Front Desk know, they took care of it and apologized, but not in terms of points (those were for the missed wake-up call) and I was too swamped with work to kick up a fuss about it.

I was quite clear and descriptive in the Starwood survey I received post-stay, but oddly enough nobody from the property has reached out in the 2 weeks since about it.
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