FlyerTalk Forums - View Single Post - Unauthorized flight reservation change made by someone else
Old Dec 31, 2012, 9:59 pm
  #3  
WineCountryUA
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Assume UA is unwilling to restore the original return flights.

Have you gotten any info from UA on when and how (phone, online, ...) this change was made?

For instance, if done online, and they had the account number and password, the issue would be is how UA is to know it was fraudulent.
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