Originally Posted by cacic

I booked with them last week for London and had no issues. I believe they issued a travel voucher, which I just kept it on my email and confirmed the reservation with the hotel approximately 48 hours before checking-in. The price was almost 50% less than the lowest rate quotes, but it was a smokng room, so make sure you list what you need in the customer requests. I think the VAT and other fees were inclusive in the price, but you should double check to confirm.