Originally Posted by
Sabai
It's easier to change the hardware than it is to inculcate a service mentality that matches that of SQ, TG, CX, or others. Maybe if they replace their FAs with employees from the Ritz-Carlton.
You hit the nail on the head. Not sure if Delta FAs are union, but if not maybe they could hire some Asian FAs (from Asia, not ones who've lived in the US) for the Asian routes ... works for SQ!