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Old Dec 17, 12, 9:01 pm
  #1  
Jaded11
 
Join Date: May 2011
Programs: Singapore, Qantas
Posts: 5
Return flight redemption on line

Hi,

Apologies in advance if this topic covered elsewhere but I could not find.

I went on line to redeem a return flight to Europe, the intention being to fly in to one city and return home Sydney from another. I have purchased tickets online with Singapore in the past where this was possible so was surprised that this could not be done with redemptions.

The fact that this option was not available for redemptions was confirmed when i called the Krisflyer help desk. I was told that if I wanted to redeem online I would have to enter my flights as 2 separate transactions, or alternatively I could redeem over the phone.

I explained that I was not too keen on either as
1. I did not want to commit on a flight out on a set date when their was no guarantee of a return
2. Redeeming over the phone I would loose the benefit of the 15 % discount which I was relying on.

To his and to Singapore Airlines credit, the gentleman who took my call then offered to go away and come up with a solution that would not forego the 15 % discount. True to his word, he called back in 1/2 hour with an itinerary that with minor tweeking was perfectly acceptable.

I am pleased and extremely grateful for this assistance but was wondering whether SIA would be better off making this option available online so that members would not impose on their staff.
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