More changes are coming to delta reservation IT (maybe worth a new thread)
I was talking today with the DM desk, and I found something interesting. Tomorrow (Monday), a new reservation system will be launched (or maybe 'system-wide tested' be more appropriate) that all agents will have to begin using. The system is, in many ways, a modified version of the website and its research functions for reservation agents purposes, and with their additional needed functions.
The bad news though is that (a) It was developed by the same team and concurrently with the new website, and has some of the same 'challenges' (b) see (a)... (c)
In short, I was told today-
(i) apologies in advance if over the next few days/weeks you will find out that waiting time for agents on the phone increases, and some functions become unavailable (ii) you may want to consider some bookings early before the new rollout tomorrow. (iii) hope for the best.