Originally Posted by
Miniflyer
However, today when my UG cleared for the weekend, I thought I would test to see if IT had fixed any bugs, specifically relating to seat change after UG. Lo and behold, I was able to change with no problem--and it seems to have stuck!
No such luck here. Had three UGs this past week, none of which would allow me to change my seat on the website.
Had to call the Plat line each time; got three different reactions:
1. "I WISH they'd get that get that fixed. Let's get the seat you want." (I hear ya, sister.)
2. "What seat would you like?"
3. "You must be logged in incorrectly, since no one else has had this problem." (Bit my tongue.)
Just love it when several weeks into an ongoing problem, a customer service rep tries to convince you the problem is user error...... :::sigh:::