FlyerTalk Forums - View Single Post - Missed Opportunities to Identify High Value Customers - What a crock!
Old Dec 14, 2012, 1:06 pm
  #13  
pittpanther
 
Join Date: May 2007
Programs: United, American, Southwest, USAirways, Delta
Posts: 1,874
As usual, FTers shill for the airlines (unless of course THEY are inconveinienced in some way).

There are 2 ways to run a business that is geared towards elite travelers - the ones you claim the airlines want the most. You can either sit back and wait for people to choose your airline, and then treat them nicely AFTER they become elite. Or you could court already-existing elite travelers, and try to convince them to switch allegiances.

It's kind of like hiring for an open position. You can either sit around and wait for resumes to come in, and hope the perfect candiadte drops into your lap. Or you can go out and be proactive and find good candidates, preferably BEFORE you immediately need them (so you have a pool of excellent candidates available when you need them).

I didn't read one thing that was unreasonable in that LinkedIn posting. Why wouldn't one airline want to know that an elite flyer from another airline is using their service? Instead airlines put all the work onto the customer - if he wants a status match, he has to beg us for it, etc.
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