http://www.linkedin.com/today/post/a...tic-case-study
This article came up on my LinkedIn newsfeed today. For someone who claims to fly as often as he does, I'm a bit surprised by his naivety and arrogance.
I agree with his Point #1 but all the rest are pretty lame. How is Virgin supposed to recognize the fact that you used to be a "gold" member whilst you're queuing in the check-in line. Perhaps once you've reached the check-in desk the agent might have said something to recognize you as an ex-gold member..