Wow that's down significantly from even last year when it was 20% on Continental flights. My dad passed away suddenly in Oct, 2011 while he and my mom were visiting Lisbon, Portugal. I went online and purchased my mom a one way business class ticket LIS-EWR-SEA for the next day for $3,800 (C Fare).. and later sent in the documentation and got $760 refunded. As I recall at the time the discount was larger if the ticket cost over a certain amount... but I don't remember what the amount was.