FlyerTalk Forums - View Single Post - CX Diamond not recognized on AA

Dec 3, 2012, 8:11 am

#6

wolf539

Join Date: Jul 2004

Location: ORD

Programs: AA PLT, UA Silver, EK Gold, Hilton Diamond, Global Entry, Clear

Posts: 1,082

Quote:

Originally Posted by Ruben5b

I called AA but they did not do anything at all, sayng they cannot change it and see it but not as emerald... That I have to give my card at the check in to record it, but then I will not enjoy my seating choice benefits before I get to the airport and ill miss the preferred seats...

I would try calling again; I found that prior to becoming an EXP my phone experience would vary greatly from agent to agent.