mattsteg

Probably a bit long/wordy, with no desired action and what are rather minor complaints that have nothing to do with SPG. Your complaints are that individual hotels didn't go above and beyond.

For sure in the second case you should have called to confirm, as notes are inconsistently read across all hotel groups in my experience. I mostly just use them to indicate if my wife may check in ahead of me, for example.

If it's that important, you really should be dealing with someone higher up than a random desk clerk.

I'm not sure what your expectations are, but they be mismatched relative to how you worked to arrange things.