FlyerTalk Forums - View Single Post - Denial of Platinum Upgrade (St Regis Washington DC) - what would you have done?
Old Nov 27, 2012, 3:36 pm
  #2  
dparkinson
 
Join Date: Jul 2010
Location: NYC
Programs: CO Platinum/1K, SPG Platinum/Ambassador
Posts: 1,704
Just because they didn't close out the suite on the website doesn't mean it was available. You were upgraded to a specialty suite which is above and beyond T&C. IMO this was a DYKWIA move and you aren't owed jack. I hope customer care doesn't give you anything back. You got what you paid for in both cases.
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