Old Nov 21, 12, 6:44 am
  #207  
LufthansaGermanAirlines
Company Representative - Lufthansa Airlines
 
Join Date: Aug 2012
Posts: 842
Originally Posted by LH SEN View Post
Dear LufthansaGermanAirlines,

On the route, MAN-FRA-SIN the Star Alliance APP has LH947/LH778 as an option. Which shows as a layover time as 1 hour 10 minutes.
However, on 22nd October 2012 when I tried to delay my MAN flight to this flight, LH said I would have to pay GBP 400 to be re-routed via DUS, as LH claims the system refuses LH947/LH778, as it is less than the minimum lay over period of 45 minutes required at FRA
I have just checked the LH full web page and it allows it. Therefore, was LH just trying to get more money out of me and thought I was stupid, or is the LH Timetable misprinted?
Dear LH SEN,

I have spoken to our colleagues from Customer Relations and they haver promised me to look into it again and to get back to you directly.

Kind regards, Maria
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