Old Nov 21, 12, 4:18 am
  #205  
MariaSF
 
Join Date: Oct 2006
Location: ZRH, exFRA/HD, ex-SFO, ex-MUC, ex-GRU
Programs: LH SEN
Posts: 674
Helllo LGA,
Please help me, you are my only hope

In the beginning of September, my son and I (we always travel together, so we have the exact same amount of miles) had a little more than 96,000 miles in each of our accounts. To achieve SEN status, we went FRA-LIS roundtrip in C with TAP, which would add 4,000 miles to both our accounts. But, as it turns out, the miles from the outbound FRA-LIS haven't been credited. So now we have 98,100 miles, with 2,000 missing.

I've followed the right procedures: made sure the FTL numbers were in the reservation, waited 2 weeks and filled the mileage request form, send the original BPs and printouts of the reservation to the German LH office, called the hotline on Nov 2nd, called again last Saturday. After each of those actions, I see an extra entry on my statement, and the words "flight already credited", when it obviously hasn't been. It looks like something went wrong on the first instance (the lowest item below). Maybe all this stuff needs to be deleted first, before trying again?

Now I don't have the original BPs anymore, no miles credited, and we are so close to SEN...


28/09/2012 FRANKFURT MAIN-LISBON
Flight already credited
TP573/TP573
, C
28/09/2012 FRANKFURT MAIN-LISBON
Flight already credited
TP573/TP573
, J
28/09/2012 FRANKFURT MAIN-LISBON
Flight already credited
TP573/TP573
, C
28/09/2012 FRANKFURT MAIN-LISBON
Flight already credited
TP573/TP573
, C
28/09/2012 FRANKFURT MAIN-LISBON
TP573/TP573
Business Class, C

Thanks.
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