Old Nov 19, 12, 7:30 am
  #197  
LufthansaGermanAirlines
Company Representative - Lufthansa Airlines
 
Join Date: Aug 2012
Posts: 842
Originally Posted by ctmaio View Post
Dear LufthansaGermanAirlines,
hope you can help on this issue.
I enrolled in the Mychoice 2012 promotion with route FLR-VIE.
After I was initially awarded the bonus miles, on the 17th of July all miles were subtracted from my account (over 10.000 miles).
This is the line I see on my web account page for every flight I took on that route:
06/07/2012 FLORENZ-WIEN +750 +750
Vienna- Firenze +750
Kampagne Vienna Firenze 2012-07-17 -750
myChoice 2012 +750
Executive Bonus +188 +188
OS536/OS536
, V

starting from October, I am getting MyChoice miles again, but lost all flight from May to October:
24/10/2012 FLORENZ-WIEN +2.000 +2.000
Executive Bonus +500 +500
myChoice 2012 +4.000
OS536/OS536
Business Class, D

I have sent emails and called the service center so many times, with no help whatsoever!!
Any ideas how to get my miles back?
Thanks,
Cris
Dear ctmaic,

Could you kindly send me your Miles & More number via pm? I will then contact my colleagues for you.

Thanks in advance & enjoy your day,
Stefanie
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